Refund and Return Policy

getPANA products have not been evaluated by the FDA; we make no claims as to any benefits from our products. Your choice to purchase our products is based upon your own opinions regarding any benefits our products may provide.
getPANA products purchased through this website include a 7-day customer satisfaction guarantee. If you are dissatisfied with your product, please complete the return form or contact us at hello@getpana.com and return the unused portion of your product. You will be responsible for all return shipping costs. If the return for your getPANA product is postmarked within 7 days from purchase, we will issue a full refund.
Damage Due to Freight or Shipping
We test all our products for quality, and we carefully inspect all products before they leave our warehouse. Upon delivery of your order, please check your product to ensure it was not damaged during shipping. Please contact us and provide detailed information for any product damaged during shipping. Please include a full description of the damages to the product. All claims for damaged products must be submitted to hello@getpana.com within 48 hours from delivery.
Return of Retail Purchase
If you purchased a getPANA product from a physical location, please refer to the return policy for the location from which you purchased your product. Unfortunately, we cannot accept returns that were not purchased directly from the getPANA website.

Shipping Policy

getPANA may ship using USPS, UPS, FedEx, or DHL. Certain getPANA products may not be available in your region. If a getPANA product is not available, you will not be able to submit your order at checkout. For shipments within the United States and its territories, you should expect your order within seven (7) to ten (10) business days. Please contact us at hello@getpana.com with any questions about your shipment.
You are responsible for checking your order for damage upon receiving it. All claims for damaged products must be submitted to hello@getpana.com within 48 hours.
International Shipments
getPANA Laboratories does not currently ship any products internationally. If you have questions about international sales or opportunities, please contact us at hello@getpana.com.

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